At Coverforce, we specialise in understanding and insuring against risks. We offer comprehensive domestic, strata, construction, commercial, industrial, corporate, and professional risk management and insurance broking services tailored to your specific business needs and budget.
As one of Australia's largest insurance brokers, we protect thousands of businesses and their employees nationwide. With expertise spanning publicly listed companies, private companies and associations, we provide superior service, industry knowledge, and strong insurer relationships, setting us apart in the market.
Coverforce is 100% owned by the Steadfast Group, the largest general insurance broker network and group of underwriting agencies in Australiasia.
About Coverforce
Our Mission
To protect the financial future of businesses and their employees. We do this by delivering cost-effective and smart insurance solutions, expert risk advice and best in class claims management.
Our Values
Our values define the core of who we are as a business. We have chosen these five values as they represent the strongest attribute we strive to embody in all aspects of our business.
When you work with us, you should expect for each of these values to be present in our relationship:
CUSTOMERS
Customers are our first priority
TEAM
We work together to succeed
RESULTS
Focus on achieving outcomes
EXCELLENCE
Continuously seeking the best practice
ETHICS
We are honest and fair at all times
How Coverforce Can Help
When you appoint Coverforce as your insurance broker, you can depend on us for the following:
RISK ASSESSMENT
Coverforce assesses client risk to determine the level and scope of cover required. Focus is always on protecting the business' finance and assets and reducing cost where possible.
EXPERT NEGOTIATION
Strong insurer relationships and unlimited access to global markets allow Coverforce to negotiate quality cover at highly competitive rates.
POLICY PLACEMENT
Coverforce places cover as instructed and provides clients all the documentation. One point of contact per client for all general insurance policies.
POLICY ADMINISTRATION
Businesses change throughout the year. If a client expands their service offering, purchases assets or opens a new location, Coverforce can advise and adjust coverage where required.
CLAIMS MANAGEMENT
Should a claim arise, the broker and claims team are by your side. The specialist claims team will work with the insurer on the client's behalf to deliver the full entitlement due under the policy.
ONGOING RISK ADVICE
Where a client is unsure if they are covered for a particular scenario or need to understand insurance implications prior to making a business decision they can contact Coverforce for personalised risk advice.
Workers Compensation / Injury Management Services
Coverforce utilise Ross Tozer Consulting (RTC) to guide and support our clients through the Workers Compensation and Injury Management (IM) process and ensure best practice outcomes. By your business having a dedicated Injury and Risk contractor, we remove the uncertainty and stress of managing workplace injuries, by providing support, advisory and in some circumstances a hands-on IM capacity.
The team of specialists at Ross Tozer Consulting will act as an advocate for our clients and their injured workers, with the aim to not only improve outcomes and reduce claims costs, but also to ensure injured workers are given bespoke care to enhance their rehabilitation, return to work and recovery.
Coverforce work in conjunction with all key stakeholders to facilitate the best possible outcome for every workplace injury. Our team act for and on behalf of our clients, giving them the confidence and reassurance that all aspects of the claim are being managed, so they can peace of mind knowing their risks and exposures are being addressed and their injured workers are receiving the best possible care.
Clients of Coverforce can receive access (for a fee) to the following assistance in relation to their Workers Compensation claims:
- Collation and review of claims documentation with clients;
- Claim registration and submission to workers’ compensation insurers;
- Liability review, raising of applicable concerns with all relevant stakeholders;
- Ongoing liaison with key stakeholders throughout the entire claims process;
- Coordinate claims reviews involving the client, broker, insurer and any other relevant parties;
- Provide support and as required, attend case conferences, informal settlement meetings and WorkCover dispute resolution conferences; and
- Monitoring of each claim, until complete closure.
Strategic Expertise
- Ongoing claim status review and provision of outcome driven strategy to facilitate best practice and cost effective closure;
- Provision and application of clinical and technical expertise including strategies in regards to wage recoupment and injury cost reduction options;
- Identification and advice regarding mitigation of potential negligence exposures;
- Identification and explanation provided for injuries requiring report to regulatory bodies, such as WorkSafe;
- Ongoing review of legislative compliance including contract management and provision of advice regarding penalties for non-compliance;
- Upon request, review of IM, return to work and workers’ compensation policies and procedures;
- Assistance in establishing relationships with preferred providers, such as:
- Medical providers, including independent specialists;
- Legal providers; and
- Rehabilitation (treatment and/or vocational) providers.
- Liaison with key stakeholders in relation to matters impacting a client’s workers’ compensation premium;
- Liaison with Coverforce claims team in relation to matters over-lapping with any general insurance and/or liabilities; and
- Identification of potential and over-lapping industrial exposures.
Training: Upon request, development and delivery of training to clients regarding best practice injury management, the workers’ compensation system and risk management strategies.
Non-Work Related Injury / Illness Advice: As required, provision of advice regarding any fitness for work concerns raised by clients, their options, exposures and any risks or potential consequences identified.
Pre-Employment Medical Review and Risk Management Advice:Upon request, conduct a review of and provide advice regarding the recruitment and on boarding process. Pre-employment screening, medical results and/or risks identified by clients during the recruitment process.
In addition to the above and for a fee, your business may wish to engage Ross Tozer Consulting to provide the following Risk Management services:
- Develop and implement an early intervention program and management of acute and chronic workplace injuries;
- Contact with the injured worker;
- Facilitation of, and on occasion attendance to, medical reviews;
- Review of treatment plans and graduated return to work programs;
- Ongoing monitoring of each case until resumption of full duties and recovery is achieved; and
- Maintenance of comprehensive file notes and case records;
- High level IM, Workers’ Compensation and Safety Systems Audits;
- Conduct review of site specific IM & HSE procedures & processes;
- Assistance with risk identification and strategies to minimise these risks to ALARP.
Key Contacts
COMPANY DIRECTORS
David Rogers
CEO / Director
Jon Greenwood
Executive Director
ACCOUNT DIRECTORS / EXECUTIVE ACCOUNT MANAGERS
Con Manetas
Account Director
Alan Meadows
Account Director
Luke Staff
Executive Account Manager
Gavin McDiarmid
Account Director
SPECIAL ADVISORS
David Newton
Special Advisor
Lou Campos
Special Advisor - New Business
ACCOUNT MANAGERS / ACCOUNT EXECUTIVES
Alex Barber
Account Manager - SME
LeAnn Linnenbank
Personal Lines Broker
Khary Meredith
Account Manager
Micca Sy
Senior Account Executive
Tram Vu
Account Executive (Maternity Leave)
Abbie Chen
Account Executive
Gladys Ferber
Assistant Account Executive
Gretta Osborne
Account Manager/Client Services Coordinator
WA CLAIMS DEPARTMENT
Cheryl Smart
Claims Manager
Natasha Matthews
Claims Executive
WA WORKERS COMPENSATION CLAIMS (RTC)
Paula Bell
Injury Management Specialist
Get In touch
P: (08) 6210 8888
E:
wlreception@coverforce.com.au
OFFICE HOURS
Monday to Friday: 8:30am-5:00pm
Saturday & Sunday: Closed
Note: Public and bank holidays may affect these times.
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