Legal Notices

Website Terms of Use

By accessing this website you agree to comply with our Terms of Use.

Click to read our Terms Of Use

General Advice Warning

The information provided on this website is of a general nature only and has been prepared without taking into account your objectives, financial situation or needs. Before acting on the general information provided on this website, please consider the appropriateness of the information provided by having regard to your own objectives, financial situation and needs.

We recommend investors obtain financial advice specific to their situation before making any financial investment or insurance decision.

Before you make any decision about whether to acquire any insurance product you should review our disclosure documents, including our Financial Services Guide (FSG) and the Product Disclosure Statement (PDS) relevant to that insurance product.

NIBA Code of Practice

As a proud NIBA member Coverforce adhere to the NIBA code of practice. Click to download the NIBA code of practice.

Dispute Resolution

Internal Dispute Resolution

Coverforce Insurance Brokers Pty Ltd subscribe to the Insurance Brokers Code of Practice and are a member of the Australian Financial Complaints Authority (AFCA). We are committed to the fair, transparent and timely resolution of disputes. If you are unhappy with any of our services please lodge your complaint in writing or contact our Complaints Manager.

We will acknowledge your complaint in writing within 24 hours of receiving it and genuinely attempt to resolve your complaint fairly and efficiently. If your complaint is not satisfactorily resolved within 5 days, your complaint will be escalated to our Compliance Manager. You can contact the Compliance Manager on 1300 503 503 or put your complaint in writing and email it to compliance@coverforce.com.au. Alternatively you can send it to the Complaints Manager at the address noted on this website. Coverforce will try and resolve your complaint quickly and fairly.

Specific contact details are as follows:

The Complaints Manager
Coverforce Pty Limited
Level 26, Tower One, International Towers Sydney,
Barangaroo NSW 2000
1300 503 503

We will keep you informed about how we handle your complaint and provide you with the reasons for our decisions. Should we require further information in order to determine or resolve your complaint, we will then inform you of this and agree with you an appropriate time frame, keeping you informed of the progress.

External Dispute Resolution

If your complaint cannot be resolved to your satisfaction within 30 business days, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA) for further consideration and/or review. AFCA is an Australian Securities and Investments Commission (ASIC) approved external dispute resolution service accessible to clients free of charge.

AFCA Contact Details are as follows:

Post:
Australian Financial Complaints Authority Limited
GPO Box 3
MELBOURNE VIC 3001

Phone:
Toll Free: 1800 931 678

Email:
info@afca.org.au

Privacy Policy

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General Insurance Code of Practice

Click to read the General Insurance Code of Practice here.

Financial Services Guide

Click to read our full Financial Services Guide here.